Senior Social & Influencer Account Manager

Overall Purpose

At Bicycle Ripple, our first Account Manager will sit right at the centre of where creativity, culture and execution meet.

This is a unique opportunity to help build and shape the Social & Influencer function from the ground up, working closely with our Managing Partner to define ways of working, elevate our output, and drive continued growth across the department.

You’ll be the driving force behind social and influencer campaigns, ensuring everything lands on time, on budget, and to a standard that not only meets expectations, but genuinely excites our clients.

You’ll own your projects end-to-end, acting as the key point of contact internally and externally. Nothing goes live without your sign-off, and nothing slips through the cracks. You’ll bring structure, clarity and momentum, while also embracing the fast-paced, ever-evolving nature of social and creator marketing.

Just as importantly, you’ll bring the right mindset: someone who is naturally curious, solutions-focused and energised by what’s next. We’re looking for someone who leans in, asks questions, and is excited by the chance to help build something, not just manage it.

Core Competencies for the role

Stakeholder Management

You’ll confidently manage multiple campaigns across social and influencer, balancing priorities, timelines and expectations with ease.

You’ll:

• Be the day-to-day client lead, building strong, trusted relationships through clear, proactive communication

• Translate briefs into actionable plans, ensuring internal teams are aligned and set up for success

• Guide campaigns from briefing through to delivery, reporting and optimisation

• Be detail-oriented and quality-driven, reviewing all work before it goes out and always thinking one step ahead

• Keep clients informed and reassured at every stage, managing expectations with confidence and clarity

• Create opportunities to add value, whether through strategic recommendations, cultural insights or new ways of working

We’re looking for someone who doesn’t just manage projects, but takes ownership and genuinely cares about delivering great work.

Strategy & Thinking

Strategy isn’t a separate function here, it’s part of how you think every day.

You’ll:

• Develop a strong understanding of your clients’ brands, audiences and business goals

• Contribute to campaign and content strategies across social and influencer

• Bring a point of view, whether that’s spotting trends, identifying opportunities, or challenging briefs constructively

• Think beyond the immediate ask, connecting your work to broader brand and cultural moments

Curiosity is key. We want someone who is constantly learning, exploring and pushing their thinking, not just executing what’s been done before.

Technical & Channel Expertise

You’ll have a solid grounding in the social and influencer landscape, and an appetite to stay ahead of it.

You’ll:

• Understand how social platforms, creators and content formats work together to drive impact

• Be confident working with data, analysing performance, identifying insights and shaping recommendations

• Support campaign optimisation through reporting and learnings

• Stay up to date with platform developments, creator trends and emerging formats

You don’t need to know everything, but you should be someone who actively seeks to understand more.

Project & Financial Management

Strong organisation underpins everything you do.

You’ll:

• Manage timelines, scopes and deliverables across multiple campaigns

• Work closely with internal teams and partners to ensure smooth delivery

• Support budget management, tracking spend and ensuring financial processes are followed

• Keep internal stakeholders updated on project status, risks and opportunities

You’re someone who brings calm to complexity, structured, reliable and always in control.

People & Collaboration

Ripple is a collaborative environment and how you work with others really matters.

You’ll:

• Support and guide junior team members, helping them build confidence and capability

• Work closely with cross-functional teams (strategy, creative, production, talent) to deliver integrated campaigns

• Contribute positively to team culture, bringing energy, openness and a willingness to get stuck in

We’re not looking for hierarchy, we’re looking for people who are generous with their time, ideas and support.

Agency & Business Growth

We want people who are invested in building something, not just delivering the day job.

You’ll:

• Spot opportunities to grow existing accounts or introduce new ways of working

• Contribute to new business and agency initiatives where relevant

• Share knowledge, insights and inspiration with the wider team

Approach & Attitude (What Really Matters)

This is as important as anything above.

We’re looking for someone who:

• Brings a positive, solutions-first mindset, even when things get challenging

• Is curious by nature, always asking questions, exploring ideas and looking to learn

• Has strong organisational and communication skills, but uses them in a way that feels human and collaborative

• Is a true team player, someone people enjoy working with, trust and rely on

• Is excited by social, creators and culture and wants to be part of shaping what’s next

The work we do sits at the cutting edge of the media landscape. It moves fast, it evolves constantly, and it’s genuinely exciting. We want someone who feels that and brings that energy into the team and the work.

Skills & Experience Required

We’re less focused on ticking every box and more interested in finding someone with the right mindset, energy and potential to grow with us. That said, we’d expect you to bring:

• 4-5+ years’ experience in social media, influencer marketing or integrated agency account management

• Strong experience managing multiple client accounts and campaigns simultaneously

• Proven experience delivering social and/or influencer campaigns from briefing through to reporting

• Excellent organisational and project management skills, with strong attention to detail

• Confidence managing client relationships and presenting work clearly and professionally

• Experience working with creators, talent managers and production partners
  

Remuneration & Benefits:

Between £45,000 - £55,000: depending on experience

Flexible, extensive benefits post probation can be found here.

Reasonable Adjustments

Please inform the People team if you require support prior to or during your interview and we will endeavour to support you to ensure you have every possible chance of success.

What to Expect from here

Feedback on whether we’d like to chat to you in an initial interview with the hiring manager

• 1st stage: 30 minutes Google meets CV run-through with the hiring manager

• 2nd stage: in-person interview including a response to brief and meet the team